Get your enquiry to the right team

For a PositiveSingles account, use the official feedback page or sign in on PositiveSingles.com. This Australian information site does not receive tickets, change accounts or issue refunds.

Include details that help support understand the issue

• Access: give the error message and say whether it occurred in the app or browser. Do not send a password or sign-in code.
• Billing: state the date, amount, currency and purchase channel. A dollar sign alone does not confirm AUD.
• Technical issues: include your device, browser or app version and the steps that failed. Add your city and local time so an overseas team can interpret the timestamp.
• Communication: state your preferred reply language without assuming a particular response time or language is available.

Report harm without exposing private information

Keep relevant messages privately and report the username or profile through the official channel. Do not publish medical records or another person's diagnosis. Urgent danger requires local emergency assistance, not a support ticket.

For reading guidance, visit Help and FAQ. For an individual health question, start with Australian care resources.